![]() 5 While recognised as an important aspect of competence in clinical communication, little work has been done to address this issue. In a study of family medicine residents, role conflict was negatively associated with satisfaction. There is evidence that many of these conflicts remain unsatisfactorily resolved or unresolved and result in ongoing issues for staff morale. 3 Many of the conflicts mentioned in the study were aggravated by the hierarchical structures implicit in residency training. 2 In a study that sought to identify the range of work related conflicts experienced by doctors, disagreements between residents and attending physicians, patients or families, and other residents were cited as important area of concern. ![]() ![]() In its most extreme expression, workplace violence is also well recognised as an area of concern for doctors in training. 1 The situation in health care is not different. It is widely recognised that human interactions have the potential to develop conflict. ![]()
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